Privacy Policy

Effective Date: April 29, 2026 Last Updated: April 29, 2026

BH Garage Door Inc. (“BH Garage Door,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at https://bhgaragedoor.net or use our garage door repair, installation, and maintenance services.

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1. Information We Collect

We collect the following types of information:

Personal Information You Provide:

• Name
• Phone number
• Email address
• Service address
• Description of your garage door issue or service request
• Payment information (processed securely through third-party processors)

Information Collected Automatically:

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website
• Device information

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2. How We Use Your Information

We use your information to:

• Schedule and provide garage door services at your location
• Communicate with you about appointments, technician arrival times, service updates, and follow-up
• Send SMS text messages and make phone calls regarding your service (see SMS Communications section below)
• Process payments and issue invoices
• Respond to inquiries and customer service requests
• Improve our website and services
• Comply with legal obligations

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3. SMS Communications

By providing your phone number to BH Garage Door — whether through our online contact form, by calling our office, or in person at the time of service — you consent to receive SMS text messages from BH Garage Door related to your service appointment.

Types of SMS messages you may receive:

• Appointment confirmations
• Technician arrival time (ETA) updates
• Job status updates
• Invoice and payment links
• Two-way conversational messages with your assigned technician
• Follow-up communication regarding completed work

Message Frequency: Message frequency varies based on your service activity. You may receive multiple messages per day during an active service appointment.

Message and Data Rates: Message and data rates may apply depending on your wireless carrier and plan.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further SMS messages will be sent. You may opt back in at any time by replying START.

Help: Reply HELP to any message for assistance, or contact our office at 312-535-7545 or info@bhgaragedoor.net.

Carriers: Carriers are not liable for delayed or undelivered messages.

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4. Call Recording

For quality assurance, training, and service documentation purposes, calls between you and BH Garage Door technicians may be recorded. You will be notified at the beginning of each call that the call may be recorded. By continuing the call after this notification, you consent to the recording.

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5. Information Sharing

We do not sell, rent, or share your personal information — including your phone number — with third parties for marketing purposes.

We may share information only in the following limited circumstances:

• With our technicians and dispatch staff to complete your service
• With third-party service providers (payment processors, SMS/voice service providers like Twilio, scheduling software) who help us operate our business and are contractually obligated to protect your information
• When required by law, subpoena, or court order
• To protect our legal rights or the safety of others

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

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7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS messages at any time (reply STOP)
• Request that we no longer contact you

To exercise any of these rights, contact us at info@bhgaragedoor.net or 312-535-7545.

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8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. You can disable cookies through your browser settings, but some features of our website may not function properly.

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9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last Updated” date at the top of this page.

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11. Contact Us

BH Garage Door Inc. 5901 N Cicero Ave, Unit 209 Chicago, IL 60646 Phone: 312-535-7545 Email: info@bhgaragedoor.net